TERMS & CONDITIONS
These terms and conditions apply to the use of www.veganasfolk.co.uk and are designed to make your e-shopping experience as easy and secure as possible. By placing an order with us, you are agreeing to accept the terms and conditions set out below. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes. If you do not agree with terms and conditions set out below, you should not use or access this website.
If you have any queries relating to our terms and conditions, please contact the Customer Service Team before placing an order.
At www.veganasfolk.co.uk we take security and privacy very seriously.
When you shop online at www.veganasfolk.co.uk you can be sure that your name, address, credit card details and any other information you give us is kept 100% safe and secure.
At Vegan as Folk you are able to pay directly with a credit card or by using Paypal. If using a credit card your details are fully protected by SSL encryption.
Internet shopping is becoming more and more popular, and the overwhelming majority of transactions are quick, easy and trouble-free.
www.veganasfolk.co.uk goes to the highest levels to ensure your shopping experience is as safe and secure as possible.
However, there are a number of additional precautions you can take to increase security:
We recommend that you always close down your Internet browser when you have finished shopping online, especially if you use a shared PC. This will delete temporary Internet cookies from any sites that you may have visited.
Never reveal your password to others.
Keep your password as unique as possible and try not to choose obvious passwords, such as your name, partner’s name, or other personal information which could be easily obtained by a third party.
Avoid using the same password for numerous internet sites.
Please note, www.veganasfolk.co.uk will NEVER ask for personal details via email. If you do receive an email requesting this information, please contact our Customer Service team immediately.
Your privacy is extremely important to us and we will not release your personal details to third parties for marketing purposes.
When you make a purchase from www.veganasfolk.co.uk, we collect certain personal information from you (i.e: your name, email address, payment address and details). www.veganasfolk.co.uk complies fully with all applicable Data Protection and consumer legislation and will treat all your personal information as fully confidential.
If you have any further queries about security or privacy, please email our Customer Service Team.
The following terms and conditions will apply between you and the Vegan as Folk when you purchase an item from www.veganasfolk.co.uk. The terms do not affect your statutory rights.
You must be eighteen years old or above to use this site. If you are under eighteen, you may only use the site in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, please do not use the site.
You warrant that all details you provide to www.veganasfolk.co.uk for the purpose of ordering or purchasing goods are correct, that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
During the registration process, you have the option to choose a username and password. You are responsible for all actions taken under that username and password and must only purchase from www.veganasfolk.co.uk under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If it is compromised, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password. If there are any changes to the details supplied by you it is your responsibility to inform www.veganasfolk.co.uk as soon as possible.
It is a crime to use a false name or a known invalid credit card to order. Anyone caught willfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. We track the electronic fingerprints of every order placed on www.veganasfolk.co.uk to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.
www.veganasfolk.co.uk reserve the right to terminate our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:-
you fail to make payment to us when due
you breach any of our terms and conditions
when requested by us to do so, you fail to provide within a reasonable time frame, sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity
we suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on www.veganasfolk.co.uk
When placing an order, you warrant that any and all information given is accurate and complete.
All orders are subject to acceptance and product availability.
All prices listed on www.veganasfolk.co.uk are correct at the time of entering information; however, we reserve the right to change prices of any product at any time.
No contract for the sale of any product will exist between you and www.veganasfolk.co.uk until www.veganasfolk.co.uk accepts your order by way of an e-mail confirming that it has received payment in full for all the goods you have ordered.
This confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method, cost (including P&P) and usual delivery times.
You must check all the details on this confirmatory email are correct and contact us as soon as possible if any details are incorrect.
If your order has not been accepted, you will receive an explanatory email from www.veganasfolk.co.uk detailing the reasons why.
Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock.
All items are sent using UK Royal Mail. Items are normally sent within 24 hours of receiving cleared payment. Items sent within the UK will take 1 to 3 days to arrive. Items sent to the EU and the rest of the world will normally take 5 to 12 working days depending on the local postal service and customs.
If your delivery address is outside of the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
Please note international shipments may be subject to cross-border inspections by customs authorities.
We try and ensure that your order arrives as quickly as possible. However please note that due to Post Office regulations and time it takes to complete a claim, a full 28 days must elapse from the time of ordering before we can offer a refund for non-delivered items. We may offer to dispatch a replacement before this period at our own discretion.
Cancelling an order
You may cancel your order at any time prior to your order being processed by clicking the “delete” button next to the product ordered in your shopping basket.
If you have submitted your order and received you confirmation email from www.veganasfolk.co.uk, you can still cancel your order within 24 hours of the order being placed. Please email you cancellation marked URGENT CANCELLATION to the Customer Service team. Please ensure you list your name, address, product ordered and order code on the email.
If you wish to cancel your order after 24 hours of the order being placed, you will need to wait until you receive the product and then follow our Returns Policy.
Once www.veganasfolk.co.uk has received notification from you that you wish to cancel an order, any sum debited to www.veganasfolk.co.uk from your credit or debit card will be re-credited to that credit or debit account within 30 days of your order, provided the goods you return are in the same condition that they were when delivered to you. You will be liable to any charges incurred when returning the goods to www.veganasfolk.co.uk, unless the return is as a result of an error on our side.
Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right within seven working days after the day on which you receive the Products. If you wish to cancel your order, please follow the procedure set out in our Returns policy Returns Procedure You may return most items sold by www.veganasfolk.co.uk within 28 days from the date of dispatch for a full refund. For more information, please refer to our Returns Policy.
www.veganasfolk.co.uk will be happy to exchange for the same item most products that are damaged, faulty or incorrectly shipped through any circumstance that is in our error within 28 days from the date of dispatch. For more information, please refer to our Returns Policy.
www.veganasfolk.co.uk will not pass on your personal details to any third party. Your card details will only be seen by Pay Pal, they will not share any details with anyone.
www.veganasfolk.co.uk will never ask for personal details via email. If you receive an unsolicited email asking you for your mug-emporium.co.uk log in details, please contact our Customer Service Team immediately.
www.veganasfolk.co.uk does not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services.
If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. In the event that you order an item and the price published on www.veganasfolk.co.uk is incorrect for any reason, we will contact you to let you know the correct price and ask you whether you still wish us to fulfill your order at this price. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. We shall give you the option of confirming the order at the correct price or if you so choose, to cancel the order altogether. If you cancel and have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order.
In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, www.veganasfolk.co.uk shall, at its own option, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify www.veganasfolk.co.uk of the problem in writing via email within 10 working days of delivery of the goods. This does not affect your statutory rights.
www.veganasfolk.co.uk has taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of mitigating factors such as Internet browsers, monitor colour contrasts etc, www.veganasfolk.co.uk cannot be held responsible or liable for any colour discrepancies between the image and the actual product.
The products sold on www.veganasfolk.co.uk are provided for private domestic and consumer use only. Accordingly, www.veganasfolk.co.uk do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from www.veganasfolk.co.uk www.veganasfolk.co.uk has taken very measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, www.veganasfolk.co.uk cannot be held liable in the extremely unlikely event of a breach in our computer servers. or that of Paypal.
We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
Applies only to those products displaying the Special Offer logo.
All rights, including copyright, in the content of the www.veganasfolk.co.uk web pages are owned or controlled by The Vegan as Folk. In accessing www.veganasfolk.co.uk web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the www.veganasfolk.co.uk web pages for any other purpose whatsoever without the prior written permission of The Vegan as Folk.
Third Party Information
We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply for Vegan as Folk products are those stated on the Vegan as Folk website. We cannot vouch for the reliability of prices stated on shopping directories or through any other third party.